Support

Help with Hueka — how to get better results, what's normal, and how to reach us.

Getting better results

The photos matter more than anything else

• Natural daylight, facing a window — best signal. Direct sun is too harsh; tungsten lamps add yellow; "cool" indoor LEDs add blue.
• Bare face if possible. Makeup, especially foundation and lipstick, biases skin tone sampling.
• Hair pulled back. Stray hair across the face can be sampled as skin and skew the result.
• Three angles. Hueka asks for three selfies on purpose; one bad frame is then outweighed by two good ones.
• Neutral background. Strong background colors can leak into the sampled values.

If your result feels wrong

Re-take the photos in better light. Color season analysis is sensitive to lighting; the same person can read as a different season under tungsten vs. daylight. If you still disagree with the classification after good lighting, try the secondary season Hueka shows in the result detail — it's the closest alternative.

Subscription help

Restoring purchases on a new device

Open Hueka → Try Pro → Restore (at the bottom of the paywall). Make sure you're signed in to the App Store with the same Apple ID you used to subscribe.

Cancelling

iPhone Settings → your name at the top → Subscriptions → Hueka Pro → Cancel Subscription. Pro features remain available until the end of the current paid period.

Refunds

Refunds are processed by Apple, not by us. Request one at reportaproblem.apple.com.

Privacy

Your photos never leave your iPhone. We don't have a server that could see them, even if we wanted to. Full details in the Privacy Policy.

Contact

The fastest channel:

• GitHub Issues — for bug reports, feature requests, and general questions: github.com/nugaysamil/hueka-legal/issues. No GitHub account needed to read; sign-up is free.

For sensitive matters (privacy requests, legal): include "Hueka — privacy" in the issue title.

App Store reviews

If something is broken, please contact us first so we can fix it. Star ratings help; specific reproduction steps help even more.